Dear Telus

Dear Telus,

I and everybody I have requested to visit myTO.com are having problems accessing it due to DNS problems on *your* part. I have called into your Onebox support line yet you do not acknolege these issues and claim ‘everything is running perfectly fine’ yet I can no longer access my MyTO onebox which I AM paying for, I request you take actions now to fix the issues instead of pretend they don’t exist and blame my ISP. I can not receive mail at this point and I can not access what is already there. I have a small (and growing list) of ISPs which are having the same problem that you claim does not exist, this is why I have begun removing *ALL* Telus products I am subscribed to as you seem not to believe that there are any problems when there are MAJOR issues. I’m quite sick of this and I hope one day you go out of business so no other people have the misfortune of using your faulty products that you claim are ‘ok’. I demand an inquiry into this matter and I also would like my money back for this months use of my OneBox, I will be contacting my bank by the 1st of April and putting a stop payment on your fee unless something is done to resolve this issue.

Here is the list of ISPs that can not access MyTO.com:

Rogers (entire network)
Telewest (United Kingdom)
Demon (United Kingdom)
Pipex (United Kingdom)
a University in Syndey (Australia)
Ryerson (Toronto, ON)
Sheridan college (York, ON)

Thank you for your time
-Kevin

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